Hospital Policies


Appointment Policies

  • Scheduled surgery appointments are available Monday – Friday.
  • Routine appointments are available 8:00 am to 5:30 pm Monday – Friday
  • Sick appointments are available 8:00 am to 5:00 pm Monday – Friday
  • To help you plan: the appointment times average 30 minutes up to 1 hour from check-in to check out.
  • Please arrive a few minutes early to get checked in. If you are late for your appointment you may be asked to reschedule.

Payment Policies

  • ​Full payment is due at the time services are rendered.
  • For your convenience, we accept Visa, MasterCard, American Express, Discover, Care Credit, and Cash. We do not accept checks.
  • Applying for Care Credit is a veterinary financing option. See below.

Care Credit

Here at Burch Creek, we accept CareCredit which provides veterinary financing from routine appointments, emergency surgery, and everything in between!

CareCredit gives pet owners the peace of mind needed to care for pets big and small.

AllyDVM Pet Page

Pet Page is a secure personal health page for your pet that gives you direct access to your pet’s health records 24/7. We’re happy to provide AllyDVM’s Pet Page to all our current clients who have an active email address at the practice.

  • View your Pet’s Visit History at our Practice
  • View Upcoming Appointment Information
  • Request Appointments & Prescription Refills
  • Sign-up for Reminder Text Messages
  • Update Us on any changes to your Address & Phone Number
  • View our Recent Facebook Posts!
  • Manage your Email Preferences
Sign UpAlready A Member? Sign In